F.A.Q

DEPOSIT: A deposit is required to secure your booking. The value of your deposit i a portion of the total value of your quote and will be deducted from your services on the day of your appointment. You may change or cancel your booking up to 48 hours before your appointment by contacting us via phone or email. Your deposit is NOT refundable. You can save it to your account and used against a future appointment. Cancellations, including part cancellations, within 48 hours or failure to show up for your appointment will result in the forfeiture of your deposit in whole, without exceptions. Cancellation policy: We require at least 48 hours' notice for any cancellations and changes to your appointment - this includes changes to the services you have booked. Cancellations within 48 hours or failure to arrive for your appointment will result in your forfeiting your deposit/payment. While we will move heaven and earth to ensure we can provide your booked treatment or service, we reserve the right to cancel your appointment anytime. Should we be forced to cancel your appointment, we will rebook your treatment or offer you a refund, even if this is within our normal 48hr cancellation notice period. Running late for your appointment? To ensure punctual service for all clients, appointments that start late due to client tardiness will finish at their scheduled time, resulting in a shorter service for you. Price reductions will not be given for appointments made shorter due to client lateness. If you are more than 15 minutes late for the start of your appointment, we regret that you will be marked as a no-show, and your deposit/payment will be forfeited. Need to Make a Change to your appointment? We've booked out the perfect amount of time to perform your treatments and services to our usual high standards. If you wish to change the treatment or service you've booked, including removing treatments or add ons, we require 48 hours notice. Asking us to make changes to your booked treatments or services on arrival will be subject to our standard Cancellation Policy. In this instance, if you opt to remove treatments or reduce the overall value of your booking, you may still be charged the full value of the booking. Preferred Communication: Changes to your appointment must be made via our dedicated studio phone number or email. Messages via social media or stylists personal numbers may not be seen and may result in your forfeiting your deposit. We will confirm any appointment changes by Email/SMS. Appeals: If we've charged you for an appointment you didn't attend, arrived late for, cancelled or amended within 48 hours, and you feel treated unfairly, please let us know. Please email alchemieink@gmail.com with details of your appointment, why you could not attend and/or asked for changes to be made. Appeals will be reviewed and responded to by email or phone within 48 hours where possible.